CheckWebsiteNow

Live status check

Is Shopify down right now?

We check shopify.com from one measurement point when you open this page. This shows what we saw, not a worldwide verdict.

A fresh check of shopify.com runs in your browser. If no result appears, run the check on the start page.

Our last check

Not checked yet — a fresh check starts when you open this page.

About Shopify problems

Shopify problems can affect either the Shopify admin used by merchants or the online stores and checkouts run on Shopify. Check the Shopify status page first, which lists the admin, checkout and storefront as separate components. If only one store fails while others work, the cause can be that store's own domain, theme or apps rather than Shopify as a whole.

Official information

Shopify official status page (verified )

Our check and Shopify's own status page can disagree. We test from one location and read only the homepage response. The provider reports what it knows about its own systems, such as sign-in, apps or single regions. A site can answer our check while one feature is broken, and a regional problem can affect one location but not another.

Shopify help pages

How this check works

  • One measurement location (single-self-hosted-probe), not a worldwide test.
  • We read only the response headers of the HTTPS homepage; page content and features are not tested.
  • We follow at most 5 HTTPS redirects and check every new address again.
  • The whole check stops after 10 seconds.
  • Results are reused for 60 seconds; this page refreshes its saved check at most every 10 minutes.

Full method and limits

Typical Shopify problems

An editorial list of typical problems, not based on live user reports.

  • Admin does not load When the Shopify admin shows an error while your connection is fine, compare it with the admin component on the Shopify status page. Guide: 503 Service Unavailable
  • Store domain does not connect A custom domain that does not open a Shopify store may have wrong or missing DNS records, so compare them with the values shown in the Shopify domain settings. Guide: DNS_PROBE_FINISHED_NXDOMAIN
  • Certificate warning on a store Shopify issues the certificate for a connected domain after the DNS points to Shopify, so a certificate name mismatch can mean the domain setup is not finished. Guide: NET::ERR_CERT_COMMON_NAME_INVALID
  • Too many API requests Shopify's APIs answer 429 when an app exceeds its rate limit, so apps should slow down and retry after the indicated time. Guide: 429 Too Many Requests
  • Checkout fails in one store If a Shopify checkout fails for one store only, that store's payment settings or apps are the likely cause, so the merchant should review the payments setup.

General fixes: Shopping

  1. Check your orders before retrying If checkout shows an error, look at your orders page and your email for a confirmation before you try again. This avoids ordering or paying twice.
  2. Pause shopping extensions Coupon, price tracking and ad blocking extensions can break checkout pages. Test the checkout in a private window.
  3. Check the card details A decline can come from the card or the bank. Check the card number and expiry date, or ask your bank whether it stopped the payment.

Check another website

One measurement point. Results explain what we saw, not a worldwide verdict.